User Experience Questionnaire

Motivation: The following questionnaire is used to identify areas where our product could be improved. The questionnaire will be complimented with actual observations of the product in use. This is because a) answers are not always accurate. b) Observations allow us to take into account the physical environment and how the product is being used

-- Section 1: Demographics --

Age
60-65
66-70
71-75
75-80
80+

Sex
Male
Female

Type of Housing
House
Flat
Maisonette
Cottage

Tenure
Rented
Freehold
Council
Private
Housing Association
Other

Who normally maintains your house and garden plants?
Me
Family
A private gardening company
Housing maintenance

-- Section 2: Practicality and usefulness of product --

How satisfied are you with your gardening existing clipping tools?
Very Satisfied
Neutral
Dissatisfied

What is your greatest limitation in the garden?
Strength
Endurance
Flexibility
Co-ordination
Cost of tools

How challenging do you normally find cutting branches up to 1/2 inch across?
Very challenging
Moderately difficult
No problem

Can you foresee this becoming more challenging in the future?
Yes
No
Unsure

How did you find the tool useful to your gardening tasks?
It saved me time
It saved me effort
Neither

What were your initial difficulties using the tool:(select those that apply):
No complaints
The product was too heavy
The product was too large or cumbersome
I had difficulty cutting branches
The controls were too confusing

How safe did you feel using this tool?
Safe
A little uncomfortable
Unsafe
Very unsafe

Section 3: Device Operation

How easily did the tool cut your branches?
Very easily, with no resistance
A little more resistance than I would like it
Significant resistance, the blade frequently got stuck
Very badly, the tool was unusable.

How many times could you complete your routine gardening tasks on one charge?
More than 3 times
1-2 times
I had to recharge the tool once to complete the task
I had to recharge the tool more than once to complete the task.

Were you aware of the battery power remaining?
yes
no
unsure

What is your main concern with the product?
No concerns
Safety
Cost
Breaking it
Other _______

-- Section 4: Cost and purchasing habits --

Who buys your gardening tools?
Myself
Spouse
Son or Daughter
Other

Where do you purchase your gardening tools?
Local Store
Super Store
Mail Order
Other

Would you consider replacing your old secateurs with these ones?
Definitely
Most likely
Probably Not
No

How much would you be prepared to spend?
Up to £10
Up to £20
Up to £50
More than £50